Happy Employees=Happy Customers: The Emerging Science of Happy Organizations

The webinar was presented on February 9 by EIA's FILA for NSWMA and WASTEC members. The session included time for Q&A.

The recording of the session may be downloaded (MPEG 3 file [7.6 Mb, audio only], WAV file [30.4 Mb, audio only], MPEG 4 file [28.5 Mb, audio/video]).

Areas discussed included: Is there a link between employee happiness and customer happiness? Absolutely! Happy people are more productive, more engaged, and more satisfied with their jobs. Studies show that they select higher goals, perform better and persist longer on problem solving tasks. In fact, the current issue of the Harvard Business Review says that happy employees are on average 31% more productive; their sales are 37% higher and their creativity is three times higher. It’s time for businesses to become emotionally intelligent and learn to create the positive emotions customers crave. This program is a great start!

PRESENTOR: JoAnna Brandi is a consultant, a public speaker, the author of two books on customer loyalty, and serves a diverse group of clients in a number of different capacities, in large companies and small alike. In her workshops and keynotes she motivates entire organizations to get passionate about customers and raise their “Positivity Ratios” at the same time. She uses email, telephone classes and video to keep her inspiring message and practical how-to’s in the forefront of minds of the leaders and customer facing employees. She specializes in creating more positive, strengths based workplaces where employees are motivated and customers are happy and loyal.